Privacy Policy

1. Introduction

ImportMyJDM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform for JDM vehicle imports.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, company name
• Business Data: Vehicle information, client data, shipment details, financial records
• Communication: Messages, support requests, feedback
• Payment Information: Billing address and payment method details (processed securely by third-party providers)

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: IP address, browser type, device type, operating system
• Log Data: Server logs, error reports, performance metrics
• Cookies: Small data files stored on your device to enhance functionality

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send important notifications about your account or service updates
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

4.2 Limited Sharing

We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure data centers with physical and network security

6. Data Retention

We retain your information only as long as necessary to provide our Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal and contractual restrictions.

7.4 Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use different types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

8.2 Cookie Control

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you a notification via email.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Legal basis for processing (legitimate interests, consent, contract)
• Right to access, rectification, erasure, and portability
• Right to restrict processing and object to processing
• Right to withdraw consent and lodge complaints with supervisory authorities

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: